Refund & Cancellation Policy

Our Customer Satisfaction Guarantee

At LeakMasti (https://leakmasti.shop), operated by Khushboo Living Retail Private Limited, we strive to provide complete transparency and a hassle-free shopping experience. If you are not completely satisfied with your purchase, our customer-friendly return and refund process ensures prompt resolution.

1. Order Cancellation Policy

• Before Dispatch (Within 24 Hours): You may cancel any order without penalty within 24 hours of placement or until the shipment status indicates dispatch. To cancel, simply email us at support@leakmasti.shop or WhatsApp us at +91 98765 43210 with your Order ID (e.g. #LM12345). A full 100% refund is initiated immediately and credited within 5 to 7 business days.
• After Dispatch: Once an item is dispatched from our fulfillment warehouse and assigned an active courier tracking number, the order cannot be cancelled in transit. You may accept delivery and initiate a standard 7-day return request upon arrival.

2. 7-Day Hassle-Free Return Policy

We provide a 7-day return policy from the date of physical delivery across eligible consumer electronics, smartwatches, audio devices, and lifestyle tech items.

Eligibility Criteria for Returns:

• The item must be in its original, unused condition with all factory seals, tags, barcodes, and protective film intact.
• The product must be accompanied by the original brand box, user manuals, charging cables, adapters, and promotional accessories.
• The customer must provide the original tax invoice or order confirmation email.

3. Non-Returnable & Excluded Items

For reasons of personal hygiene and technical safety, the following categories are non-returnable once opened:

• In-ear earbuds (TWS) or headphones where the sanitary factory seal has been unsealed or broken.
• Applied tempered glass screen protectors and adhesive skins.
• Products exhibiting physical damage, liquid ingress, customer tampering, or missing serial numbers.

4. Step-by-Step Return & Refund Workflow

Phase	Action Taken	Standard Timeline
1. Request Logged	Customer contacts support via email/WhatsApp with Order ID & photos	Within 7 days of delivery
2. Pickup Arranged	Our logistics partner schedules reverse pickup from your doorstep	2 – 3 business days
3. Quality Inspection	Warehouse technicians inspect item serial number, accessories & condition	1 – 2 business days upon arrival
4. Refund Credited	Electronic credit dispatched to original payment source	5 – 7 business days

5. Refund Crediting Timeline (5 to 7 Business Days)

6. Modes of Refund

• Online Payments (UPI, Debit Cards, Credit Cards, Net Banking): The refund is credited directly to the originating bank account, credit card statement, or UPI ID used during the initial transaction within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Our customer support desk will request your secure bank account details (Account Number, Account Holder Name, Bank Name, and IFSC Code) via official email. The refund will be executed via direct National Electronic Funds Transfer (NEFT) or Immediate Payment Service (IMPS) within 5 to 7 business days from the verification date.

7. Damaged, Defective, or Incorrect Shipments

In the rare event that an item arrives physically damaged in transit, defective out-of-the-box, or different from what was ordered:

• Notify us within 48 hours of parcel delivery via email at support@leakmasti.shop.
• Attach clear photographs or a short video clip showing the parcel packaging, outer label, and the issue with the item.
• We will arrange a priority free doorstep reverse pickup and provide a brand new free replacement or 100% full refund including all shipping charges, according to your preference.

8. How to Initiate a Return or Refund Request